Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur GetOwned.co.uk cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

 

Exchange 

If when you receive your product(s), you are not completely satisfied for any reason you may return the items to us, you have 14 calender days to notify us of your intentions to return and item for a refund or exchange from the date you receive the item, then a further 14 calender days to return it to us. Therefore you have 28 days from the time of receipt to notify us and return the item(s) to us.This may be extended over the Christmas period. This section will be added to when it is applicable.

Exchanges will take approximately 5 working days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials.

All shipping back to GetOwned.co.uk is paid for by the customer, unless the item is faulty. We are unable to refund your postal fees. In the event of wanting an exchange GetOwned will pay for the outgoing postage for the echange item and only once.

If our labels are removed from the product – the warranty becomes void.

We suggest the use of a carrier that can provide you with a proof of delivery.

Royal Mails 1st & 2nd class parcel services now come free with a delivery confirmation reference number. We strongly recommend if using this service to retain the receipt. In the event of an item being return to us not being delivered it is your responsibility to claim the costs back from whichever carrier you choose to use.
We recommend that you fully insure your package that you are returning.

GetOwned.co.uk will not be held responsible for items lost or damaged in transit being returned to us.

Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

Returns

GetOwned’s returns policies have been set up to keep things fair to both parties and in accordance to The Consumer Contracts Regulations formerly Distance Selling Regulations. In the event of needing to return an item for refund or exchange we intend to make this as easy as possible. You must contact us to inform us of your intentions to return an item. The address is provided on the returns section of this website but you can be provided with this information as requested.

Non-Returnable 

For reasons of hygiene and public health, refunds/exchanges are not available for underwear, swimsuits or piercing jewellery (this does not apply to faulty goods – faulty products will be exchanged like for like)

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the correct product/s, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us as soon as possible, this will be given special priority and you can expect to receive the correct item or a replacement within 72 hours. Any incorrect items received will have all delivery charges refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 12 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volumes & especially Christmas periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All small orders are sent out via royal mail 1st packets post service, if your order is over £20.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. GetOwned.co.uk uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers (SSL certificates).

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

We do not store credit card details nor do we share customer details with any 3rd parties.

Conditions Of Use

GetOwned provide their services to you subject to the following conditions. If you visit our shop at GetOwned.co.uk you accept these conditions. Please read them carefully, GetOwned.co.uk controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local laws.

License and Site Access

GetOwned.co.uk grants you a limited license to access and make personal use of this site. This license does not include any resale of the site’s contents, any collection or any products for commercial use. It also excludes any use of product listings, descriptions or prices and any derivative use of this site or its contents. Any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools is forbidden.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without exception.

Product Descriptions

GetOwned.co.uk attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on GetOwned.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice and the prices advertised on this site are inclusive of VAT where applicable.

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